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AI Assist overview and data practices

This document is for:
Invicti Enterprise on-demand

Invicti Enterprise on-demand now includes the AI Assist Bot—your built-in support assistant designed to help you get the most out of the platform. Whether you have questions about configuring scans, interpreting results, or navigating features, the AI Assist Bot is available to provide instant answers directly within the product interface.

The AI Assist bot is automatically added to your Invicti Enterprise on-demand environment.

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The bot only tracks a customer who engages with chat. Until then, no data is collected. By submitting information to the AI Assist bot, you acknowledge and consent to the processing of your personal data, in order for Invicti to manage and respond to your enquiry and meet its contractual or regulatory obligations in accordance with applicable data protection laws.

This document explains how the AI Assist bot works and how it handles and protects your data.

Ask a question​

  1. In Invicti Enterprise on-demand, the AI Assist bot is located in the bottom right-hand corner.
AI Assist bot location in bottom right corner
  1. Select Get Help. This opens the conversation panel where you can interact with the bot.
  2. Enter your question in the "Ask a question" field and press Enter or select the send icon.
AI Assist bot location in bottom right corner
  1. The AI Assist bot processes your question and provides a relevant response in just a few moments.
  2. Optionally, use the thumbs up/down icons to rate the helpfulness of the answer, or copy the text using the copy icon if you would like to save or share it.
  3. Below the bot's response, you see a list of follow-up questions. These are generated based on similar past interactions and the context of your current query. Select See more to reveal additional suggestions.
AI Assist bot location in bottom right corner
  1. If you have another question, simply type it into the field at the bottom of the panel and continue the conversation.
  2. Select the Close button in the bottom corner of the chat panel to close the AI Assist bot.

Source of answers​

The AI Assist bot provides responses based solely on the trusted documentation that is fed into it. This includes the Invicti Knowledge Base, Support Documentation, and other internal reference materials maintained by the Invicti team. The bot does not have access to your scan data, configuration details, license information, or any external or customer-specific systems. Its responses are entirely based on this curated documentation to ensure accurate and secure guidance.

What data the AI Assist bot stores​

The AI Assist bot stores limited data to help improve service accuracy and provide auditability. This includes:

  • Chat logs and past conversations: The content of your interactions (questions and answers) is logged.
  • email: The email of the person logged into Invicti Enterprise is visible and stored.
  • Timestamp and session data: Basic metadata such as time of interaction and session identifiers.
  • Feedback: If you rate or give feedback on the AI Assist bot's response, that input is stored to help refine its accuracy.
  • Sensitive information handling: If a customer voluntarily shares sensitive data (for example, passwords, tokens), it is automatically truncated and never stored in full.
  • System data: No scan or vulnerability information from the cloud system is shared with Maven.

All data is stored in accordance with enterprise-grade security and privacy controls.

Use of personal data​

The AI Assist bot is designed with privacy in mind and adheres to strict data protection practices:

  • Minimal personal data: The AI Assist bot doesn't require or process sensitive personal data to function. However, if personal data (for example, token, password) is voluntarily shared during a conversation, it is logged in its truncated form.
  • Data visibility: Personal information is not used to train public models. Logged data is only accessible to authorized personnel within Maven and Invicti Ltd.
  • No cross-tenant data sharing: Data shared with the AI Assist bot is isolated and never shared across customers or tenants.
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The AI Assist bot doesn't have access to user information such as license, package, or bundle.

Data retention and deletion​

AI Assist bot adheres to strict data retention policies, ensuring that users' personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, and/or any legal, regulatory, or contractual requirements. Upon request, or when the data is no longer required, Invicti promptly deletes it from the systems.

Data security and compliance​

The AI Assist bot is hosted in a secure cloud infrastructure and complies with industry standards, including:

  • SOC 2 Type II
  • ISO 27001
  • GDPR
  • HIPAA
  • CCPA

Turn off the AI Assist bot​

To turn off the AI Assist bot in Invicti Enterprise on-demand, contact the support team.

Need help?​

Invicti Support team is ready to provide you with technical help. Go to Help Center

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