Integrating Invicti Standard with Freshservice

This document is for:

Invicti Standard

Freshservice is a Freshworks product. It is a cloud-based IT service desk that lets users create, track, prioritize, and assign tickets. Freshservice has Information Technology Infrastructure Library (ITIL) features that help with problem and change management.

This topic explains how to configure Invicti Standard to send a detected vulnerability to Freshservice, enabling seamless integration with your IT service management workflow for efficient vulnerability ticket tracking and remediation management.

Related Information

For further information, see Configuring the User Interface for Custom Send To Actions in Invicti Standard and Configuring Auto Send To Actions in Invicti Standard and What Systems Does Invicti Integrate With?.

Freshservice Fields

The following table lists and explains the Freshservice fields available in the Send to Actions configuration:

Button/Section/Field	Description
Add	Select to add an integration.
Delete	Select to delete the integration and clear all fields.
Configure Send To	Select to configure the integration using the Settings Wizard instead of doing it manually.
Create Sample Issue	Once all relevant fields have been configured, select to create a sample issue.
Action	This section contains general fields about the Send to Action.
Display Name	This is the name of the configuration that will be shown in menus.
Mandatory	This section contains fields that must be completed.
Server URL	This is the server URL.
API Key	This is the API Access Key for authentication.
Requester ID	This is the member identifier of the person who requested the issue.
Vulnerability	This section contains fields with vulnerability details.
Body Template	This is the template file that is used to create description fields.
Title Format	This is the string format that is used to create the vulnerability title.
Optional	This section contains optional fields.
Group ID	This is the group identifier of the group to which the problem is assigned.
Agent ID	This is the agent identifier to whom the problem is assigned.
Priority ID	This is the priority identifier.
Due Days	This is the number of days from the date the issue was created to the date it's due.

How to Integrate Invicti Standard with Freshservice

Follow these steps to configure Freshservice integration for automated vulnerability ticket creation:

1. Open Invicti Standard
2. From the Home tab on the ribbon, select Options > Send To Actions

3. From the Add drop-down, select Freshservice

4. In the Mandatory section, complete the connection details:

   • Server URL
   • API Key
   • Requester ID

5. In the Vulnerability section, you can change the default Body Template and Title Format

Template Location

Body templates are stored in %userprofile%\Documents\Invicti\Resources\Send To Templates. If you use your own custom templates, store them in this location.

6. In the Optional section you can specify:

   • Group ID
   • Agent ID
   • Priority ID
   • Due Days

7. Select Create Sample Issue to confirm that Invicti Standard can connect to the configured system. The Send To Action Test confirmation dialog is displayed

8. Select Apply or OK to save the integration

How to Integrate Invicti Standard with Freshservice Using the Wizard

Instead of configuring the settings manually, the configuration wizard can help you with the settings:

1. Open Invicti Standard
2. From the Home tab on the ribbon, select Options > Send To Actions
3. From the Add drop-down, select Freshservice
4. Select Configure Send To to launch the wizard

5. Select Next
6. From the Authentication step, complete the Server URL and API Key fields, and select Test Credentials. When the confirmation message – Your credentials are confirmed- is displayed, select Next

7. In the Requester step, select a requester, then Next

8. In the Groups step, select a group, if required
9. Select Next

10. In the Agent step, select an agent, if required
11. Select Next

12. In the Priority step, select a priority, if required
13. Select Next

14. In the Other Fields step, complete the Due Days field, if required
15. Select Next

16. In the Summary step, review your settings and select Finish. The Settings are applied automatically. You are returned to the Send To Actions fields

How to Delete the Freshservice Integration

To remove the Freshservice integration:

1. Open Invicti Standard
2. From the Home tab on the ribbon, select Options > Send to Actions
3. Select Freshservice
4. Select Delete

How to Export Reported Vulnerabilities to Projects in Freshservice

After configuring the Freshservice integration, follow these steps to export specific vulnerabilities:

Prerequisites

Please ensure that you have first configured Freshservice integration (see How to Integrate Invicti Standard with Freshservice).

1. Open Invicti Standard
2. From the ribbon, select the File tab. Local Scans are displayed. Double-click the relevant scan to display its results
3. In the Issues panel, right-click the vulnerability you want to export and select Send to Freshservice. (Alternatively, from the ribbon, click the Vulnerability tab, then Send To Freshservice.) A confirmation message and link are displayed at the bottom of the screen

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